Captain Cooks Casino Review

The venue is not a pioneer in the gambling arena. Captain Cooks Casino was launched in 2000 under the umbrella of the Casino Rewards Group (CRG). The software is driven by the leading developer ­ Microgaming. The content portfolio features over 550 games (including those with live dealers) and state-of-the-art slots. Two world-recognized regulating authorities, the MGA and the UKGC, provide their licensure to the brand. The operator greets newcomers with a pretty generous welcome bonus (up to CA$500). There is a VIP club with a remuneration program for privileged clients.

Captain Cooks Casino

Bonus

700 C$

Payout Speed

1-2 days

  • 24/7 customer support
  • Fully secured platform with an SSL certificate.
  • +200 quality casino games

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How to Register

Registration on the venue’s site won’t take much time, even for newbies. To sign in to Captain Cooks Casino portal, users need to provide some personal details, including name, country of residence, gender, and email. Don’t forget to specify your age and come up with a username and a secret question and answer (it will help managers restore your password if you lose it). You will then be asked to provide your contact phone and select a preferred currency (punters from Canada can choose CAD).

After completing these simple steps, you become a registered member of the gambling house. The next time you want to log in to your Captain Cooks Casino account, simply go to the Login page and enter your username and passcode. In the Profile section, you can edit your contact data, check the balance, and monitor the bet history. In case you don’t want to bother yourself by entering the passcode whenever you rush to play, there is an option to stay logged.

Captain Cooks Casino Bonus

It’s a common practice of all gaming operators to attract new members with promo codes lavish perks’ promising. Captain Cooks follows this good tradition as well. Newbies receive a pretty good perk for the first qualitative deposit package that counts five investments in total. The operator gives 100% of the deposited sum up to CA$500 plus 100 free spins for starters.

The minimum sum for newcomers to apply for the bonus is only $5. They don’t require providing any bonus codes to get the incentive from Captain Cooks Casino. Many online operators offer an alternative way for gamers to enjoy free play. They allow users to claim credit from the house (it is called a no deposit bonus). Sadly, but the portal doesn’t offer anything like that.

Captain Cook Casino Bonus

Captain Cooks Casino Games

The venue offers 550 games and pokies to any taste, including the masterpieces by the industry guru ­ Microgaming. Someone would say that 500+ entertainments sounds pretty impressive, but more experienced punters may prefer the operators with 1000+ games in their portfolio. Still, all favorite activities are presented here, such as Roulette, Blackjack, Poker, and Baccarat. Video Poker is also on the list.

The section with live-dealer games is also available for punters (though it’s not too rich). Here, they can play card games and lotteries. Of course, the live-games collection could be a bit more diverse. For instance, gamers from Canada would definitely miss the creations by the eminent provider, TVBET. Still, if one wants to enjoy the gameplay, running in the live format by real people, the site has several great options, such as Monopoly, Dream Catcher, Classic Auto Roulette, etc.

Captain Cooks Casino Spins

Captain Cooks Casino can boast of its slots collection, and if you wonder whether the operator presents users with free spins, the answer is ‘Yes, it does!’ Once you submit the first $5 deposit on the platform, you receive a $25 perk, which you can use to get 100 spins on particular slots with a progressive jackpot option.

The most demanded slot machines on the captaincookscasino.eu portal are:

  • Greedy Dragon
  • Thunderstruck II
  • Jurassic Park
  • Mega Moolah
  • Jane Blonde
  • Immortal Creatures
  • Cash Splash
  • Fruit Fiesta

The venue has a 96.9% payout rate, which is not bad. The primary rule for all punters is to focus on wagering requirements (described in the next paragraph) when you gamble for real money.

Captain Cook Casino Games

Wagering Requirements

When the company grants users a welcome bonus, it offers only seven days to roll over the prize before it expires. The wagering precondition is not so sharp here, compared to brother sites. Users need to wager 30 times the investment amount to receive the award. The good aspect for beginners is that they may start their acquaintance with the operator by depositing only $5. This amount is enough to get 100 spins on popular pokies.

Captain Cooks Casino vs Others Casinos

Captain Cooks Casino 7bit City Slotty Way Royal Vegas
Rating Casino 5.2 9.5 9.3 9.2
Welcome Bonus 5 9 8 10
Casino Games 6 10 10 8
Mobile 5 9 10 9
Usabillity 4 10 8 8
Vip & Extras 5 10 10 10
Customer Support 6 9 10 10

Captain Cooks Casino Mobile App

Fans of on-the-go gameplay will be disappointed not to discover the Captain Cooks Casino app. Even if the iPhone or Android app is currently in the works, the operator doesn’t reveal any details. Probably, the portal developers decided that playing via a mobile browser will satisfy gamers. Well, it makes sense, but not in the case of Cooks. Frankly speaking, its mobile version is of inferior quality. The download speed takes an eternity.

When you finally succeed in accessing the portal, you have slight chances to enjoy the gameplay. The pokies’ mechanics on a portable device is nothing similar to that when you gamble in the desktop version. Moreover, a lot of slot machines just ‘refuse’ to adapt to the touchscreen. What’s our verdict about the mobile analog? If you consider playing in the mobile or desktop browsers, better select the second option to safeguard yourself from extra stress.

Design and Usability

Now, lets’ focus on the operator’s usability and layout. To be honest, there is much space for improvement here. First of all, we need to stress that the platform is available for instant play via web browsers. Another option is to download the software on the PC. It’s up to the players’ particular taste what option suits them best. There are no crucial differences between the web version and the PC agent, except that it may take less time to access the venue via a browser.

The first thing that is a bit old-schooled about the portal’s usability is that unregistered users can’t check the full range of the operator’s offerings (for instance, live casino page). Even if you desire to investigate the site before joining its community, you will need to sign up first. The good point is that registration is hassle-free here. Another inconvenience considering the portal usability is that some main sections, such as the Promotions and Loyalty program, can be hard to find on the site. You need to log in to your account, go to the ‘Play Now’ section, and scroll the page down to reach them.

As for the layout, there is nothing extraordinary about it. The site is designed in dark colors with golden elements. The main page contains the info regarding the operator’s licensing and accreditation by eCOGRA (a sign that a brand is not a scam). Users may also switch the language (the primary one is English). Punters from Canada will like the idea that Captain Cooks Casino is also available in French.

Payment Methods

One of the venue’s unbeaten strengths is the diversity of payment methods. Basically, all popular options are available here, except for crypto transactions. Still, customers won’t have trouble with choosing the most suitable payment method. The operator accepts credit card operations (VISA, Maestro, MasterCard, Electron) and bank transfers. Besides, the brand moves with the time and deals with e-payments.

The assortment of e-wallets, which the operator deals with, includes such popular among Canadian gamblers brands as:

  • Skrill
  • PostePay
  • InstaDebit
  • Nordea
  • Neteller
  • GiroPay
  • PayPal

Players should note that transaction speed varies depending on a selected method. The proven ‘winners’ in this regard are e-services. The processing speed is around 24 hours, though it mostly happens even faster. Another benefit of e-payments is that they allow customers to keep their gaming activity private, unlike bank or card operations that are always visible in a monthly statement. Still, those who choose to run funds not via e-wallets should keep in mind that card operation processing may last up to 3 days, and banking transfers require around 5 working days for handling.

Security and Regulation

The first things that we focus on in each review of Canada’s casino sites are their security and trustworthiness. Is the brand real or fake? If an operator doesn’t fit security standards, we won’t recommend it to gamers, regardless of its impressive bonus system. In the case of Captain Cooks Casino, we haven’t noticed any alarming signs. The operator holds the license by the respected regulatory bodies, the UKGC and MGA. The eCOGRA accreditation ensures that the company doesn’t cheat users considering fake outcomes.

Customer reviews also didn’t give us a hint to suspect the provider in mistreating its clients. Lucky winners receive their prizes without any issues. The company stands for responsible gambling as it becomes evident when studying its policy. There are restrictions for youngsters under 18 to register on the portal, which is another proven sign of the brand’s reputation. The operator assures that users’ personal data and financial details are shielded by SSL encryption and will never pass to third parties or sister sites.

VIP and Extras

Captain Cooks Casino has a 6-layer VIP system: Green, Bronze, Silver, Golden, Platinum, and Diamond. Newcomers start in the Green status and can eventfully get to the highest Diamond if they collect enough VIP points. The weakness of the VIP club is the absence of personal managers and cashback to members, but there is some cheerful nuance. VIP clients can use their rewarding points on the brother portals under the CRG umbrella. The company also has some pleasant extras for its loyal members, including a birthday bonus and weekly perks in the form of extra rounds for active gamers.

Customer Support Service

Customer support leaves a mixed impression. We like that subscribers can reach the help center agents not just via email but in a chat too. As a rule, managers reply to emails within 24 hours. It is stated on the provider’s site that the live chat is available 24/7. However, we could reach a rep only after the third attempt. Maybe, their response speed depends on the managers’ current workload, but it is not very enjoyable to wait years to get a reply.

Conclusion

The overall impression about Captain Cooks Casino is mostly optimistic, though there are some crucial downsides. For instance, it would be great if the venue presented regular punters with cashback or reload bonuses. Another minus is the lack of entertainments. Amateurs won’t even notice it, but high rollers usually seek top providers with 1000+ games in their offerings. It may also be challenging to reach the live chat reps in the busy hours (we succeeded after the third attempt). The positive nuances about the operator are its bountiful welcome bonus package and a swift withdrawal speed. Our verdict is Captain Cooks is a great choice for starters, but high rollers may feel boring here.

Frequently Asked Questions

Yes, the Сaptain Сooks Online Сasino is 100% safe for real-money play. The users’ contact data and financial operations are guarded by SSL encoding.

Yes, Captain Cooks Casino is legit in the country. The UKGC and MGA licenses prove the brand’s trustworthiness.

Captain Cooks Casino is an online gaming provider that operates on the market for two decades (since 2000). It has over 550 table games and pokies in its content portfolio by the iconic developer ­ Microgaming.