Moons Casino 2021

Casino Moons is a place established back in 2009. Since then it has grown a healthy customer base composed of people from Canada and from other places around the world. Its focus are slot games, meaning that people shouldn’t really expect to find poker, roulette, or other types of games that are offered by other portals. This is not necessarily a negative aspect, as Casino Moons makes this pretty clear since the first moment.

Moons Casino

Bonus

450 C$

Payout Speed

1-2 days

  • C$100 Free Chip
  • Bonus + 150 Free Spins
  • 24/7 customer service, many promotions available
  • Fully secured platform with an SSL certificate.
  • +300 quality casino games

Top 3 trusted casinos

7bit Casino

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1-3 days

Benefits

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SlottyWay Casino

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400 C$

Payout Speed

1-2 days

Benefits

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Royal Vegas Casino

Bonus

1200 C$

Payout Speed

2 days

Benefits

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Licensing and security

Right now the only license that this place has is the one provided by the Gaming Commission of Curaçao. This is not the most prestigious license out there but certainly not the worst either. The casino would be greatly helped if they could at some moment obtain a certification from another place. However, this is better than having nothing at all in this realm.

How to register at Casino Moons?

The registration process for those who wish to login and make use of the services of www.casinomoons.com is simple and straightforward. People must locate the “sign up” banner located at the top of the screen, and from there execute the following steps:

  • Fill the registration form
  • State that it is desired to obtain the welcome bonus by checking the proper checkbox
  • Read, understand, and agree to the terms and conditions. Do not underestimate this step, as these terms, while certainly not the most entertaining texts out there, outline every single aspect that every Casino Moons user must know about all the services and features, including rules, payouts, obligations, etc
  • Confirm the sign up process by activating the account by SMS or email
  • Submit a proof of identity. This step may be done later but it is highly recommended to finish it as soon as possible. The player will be able to play and deposit without issues. However, they will be unable to withdraw any cash as long as they don’t complete this process

As always, this process can be done for free from mobile gadgets or computers. It will never take more than a few minutes to complete, and will enable the newcomer to take full advantage of all the games, services and features that Casino Moons has to offer to all its clients.

Promo codes, bonuses and other incentives given by Casino Moons

Speaking first about what newcomers will receive when signing up, there is a benefit given immediately after they confirm the creation of their account. This corresponds to a 25 free spin package that can be employed in any game available at this place. No additional requirements must be fulfilled. This is a nice incentive to get started, considering that this portal is mostly focused at slots. The wagering requirement of this particular benefit is 20x.

There is also a regular match sign up bonus provided in the first five deposits. Here is where Casino Moons differs from most of the other casinos, as the amount provided by this bonus has no limit. Each of the first five deposits are matched by 200%, 100%, 100%, 100% and 175% respectively. This lack of maximum limit is something virtually unheard of in the industry. However, it is something that players have certainly welcomed with open arms. All of these five installments require the player to play at least 35 times the amount deposited plus what is provided by the bonus. While this requirement is located slightly in the high side of the spectrum, it is still pretty reasonable considering the absence of a maximum limit in the benefit.

Regular players will also be awarded with free spin packages, codes, no deposit bonus instances and other promotions all the time. Something positive about Casino Moons is that they renew their bonus portfolio every week, meaning that players will see new offers basically all the time.

Games offered by Casino Moons

Casino Moons Games

As previously said, Casino Moons is all about slots. Many top studios are in charge of the development and upkeep of these forms of entertainment. The list of developers would be too long to write in a single article. However, for now it should be mentioned that some companies involved here include Microgaming, Netent, Betsoft and many others.

Considering that this casino is solely focused on slots, their portfolio is being expanded all the time, which is something that people who are fans of these forms of entertainment certainly love. The most nostalgic players who sign in at this place will be able to play 3-reel classic slots, with fruits and other symbols that have made them legendary since they were first introduced in land-based casinos.

Some video slots offered by Casino Moons

There are some excellent 3D games too. As the name of this type of form of entertainment implies, they have excellent graphics and nice gameplay. Some examples of these types of games are Gladiator, 4 Seasons, 7 Monkeys, and many others. There are literally hundreds of games, meaning that it would be pointless to list all of them in this article. Players at this place also love the fact that many of these forms of entertainment feature progressive jackpots. Here clients can experience the thrill and emotion of looking how their potential prize grows seemingly without control, and can eventually cash out huge real money winnings.

It should be mentioned that from time to time some games can work a bit slow on mobile devices. This is not a problem with the devices themselves, as games provided by other casinos work perfectly. Instead, it seems to be a problem with how the casino displays the games in those types of devices. While most people are capable of playing without any problem, this can have a negative effect in the overall gambling experience. This will be addressed more in the section dedicated to Casino Moons Mobile. However, it is something that the company should put attention and try to solve as soon as possible if they wish to remain as a competitive option in this fierce industry.

Wagering at Casino Moons

There are no games other than slots at this place. People who come to Casino Moons to wager should know that slots are the only thing that they will encounter. However, this is not something bad, as most of the casinos who focus on a few or in even just one form of entertainment tend to care a lot more about the quality of their services.

While what is encountered at Casino Moons is not perfect, partly because of the aforementioned problems present with mobile users, it is still a good enough place that has managed to attract thousands of players from all corners of the planet.

Casino Moons vs Others Casino

Moons Casino 7bit City Slotty Way Royal Vegas
Rating Casino 4.5 9.5 9.3 9.2
Welcome Bonus 4 9 8 10
Casino Games 5 10 10 8
Mobile 4 9 10 9
Usabillity 4 10 8 8
Vip & Extras 5 10 10 10
Customer Support 5 9 10 10

Casino Moons Mobile

Besides those aforementioned issues that some visitors of Casino Moons have reported, it should be mentioned that no official app of this portal exists for now, and no plans of creating a software like this have been mentioned anywhere.

The entire Casino Moons Mobile platform relies on their mobile website, which is available in instant play format, in other words, there is no app that people can download. The site in general fulfills its role of providing a huge selection of slot machines and other services to its clients. However, it should also be mentioned that it doesn’t shine in what it does. People can navigate around the portal from their smartphones or tablets without problems. However, from time to time they might feel like it is working a bit slow. While this can be inconvenient when browsing or exploring the site, it is pretty bad if it happens when playing. Not everybody suffers this issue, but enough people have faced it to warrant an official answer from the company, saying that they are actively looking into the matter.

Relying completely on a mobile website is a risky move. Some casinos do not need a mobile app at all because they have a flawless mobile webpage. However, companies should be aware that depending on a web browser to provide its services can present a few problems, as the establishment is not fully in control of the experience. A solution to this might be to release an app of their own, but as it was already said, no plans about it have been mentioned so far.

But on a more positive note, most of the users, regardless of the operating system used by their gadget, haven’t reported problems when making use of the Casino Moons services and games, this means that it is highly likely that a majority of new users shouldn’t experience that either.

Design and usability of the Casino Moons sites

Both the desktop and mobile sites of Casino Moons are pretty easy and intuitive to navigate around. Its interface is good-looking and people will quickly find their way to whatever game, feature or service they wish to employ at any moment.

Once again, some issues appear with the mobile site. When a casino doesn’t have an app of its own, it is expected that it will deploy all its resources on creating a flawless mobile website, and for many online portals this works quite well. The mobile site of Casino Moons is not bad, but is not perfect either. It is equally easy to navigate and find games and features as in the desktop site. However, as previously said, some users have reported that it feels a bit laggy and slow at times, which can compromise the overall usability and experience.

VIP Program

Casino Moons Win

There is a VIP program available at Casino Moons. However it is not really attractive. Its main problem is that what each level offers is not very clear. It seems like Casino Moons wants its players to figure this out by themselves, which is clearly not the most optimal way of trying to market this kind of programs.

But not everything is bad, as it is not unusual to find players who are highly satisfied by what they receive from this particular program, especially because of the no deposit bonuses and promotions, and free spins that they get from time to time.

Deposit and Payout

Casino Moons clients can make use of a decent choice of payment methods. Withdrawals and deposits can be performed with bank transfers, debit and credit cards, and also with some online payment systems like Skrill and Neteller. The site recently rolled out cryptocurrency support. Right now clients can employ Ethereum and Bitcoin for their transaction. This has attracted a good deal of new customers.

Customer Service

As it tends to happen in life, when creating too many expectations the disappointment can be huge. Casino Moons offers 24/7 customer support that can be reached through phone, email and live chat. When most players tend to see this virtually permanent availability, and so many means of communication, they usually expect a top service. Most casinos are capable of delivering this service, which certainly satisfies the expectations of the clients.

Unfortunately this is not the case at Casino Moons. Most of the emails are unanswered, and the waiting times at the phone and live chat channels tend to be so long, that the patience of the users is really tested. However, it is necessary to congratulate the operators who offer said support, as when people are able to get in contact with them, they tend to be polite, friendly and efficient in solving issues.

Conclusion

Casino Moons has a huge disparity between its strong and weak points. Usually people prefer that casinos offer an average service balanced among all areas and sections. However, here there are some great points, such as the extremely generous bonuses, and other aspects that are very weak, such as the customer support.

Of course this doesn’t mean that Casino Moons should worsen its good aspects to balance them better with the not so good ones. They should give some momentum to their weaker aspects, and not create so big expectations. However, if people keep said expectations at a reasonable level, they will get a relatively good experience from this place.

Conclusion

Moons Casino is a place that from the very first moment shows that they offer quality rather than quantity. Yes, the game portfolio is a bit smaller than what can be found in other places, but the quality of the forms of entertainment is simply fantastic. The bonuses can be a bit small sometimes, but they are pretty generous in the percentage that they match, and in the leniency of their terms and conditions.

People woh login to this place regularly constantly praise certain aspects, such as the effectiveness of the customer support team, or the speed at which the withdrawals are processed. Because of these facts, it is fair to say that Moons has taken the customer experience aspect very seriously, and in every corner of this site it is possible to see how they make big efforts in ensuring that their players feel as comfortable and as welcomed as possible.

Frequently Asked Questions

Casino Moons is totally legit in Canada. It has the Curaçao license which is good enough for being allowed to operate in the country.

Despite not having the most prestigious licenses or certifications, Casino Moons has never been caught in suspicious activity. When also considering the fact that it has a license from Curaçao, this portal can be considered totally safe.

This place specializes in slots, meaning that other games like poker, baccarat, or blackjack are not featured at this place. This means no free chips, cards, etc. are available here.